To protect customers’ rights and maintain transparency in service delivery, the restaurant establishes the following refund policy:
1. Scope of Application
This refund policy applies in the following cases:
- Customers who have made a deposit and cancel their reservation within the permitted time frame
- The restaurant is unable to provide the service as originally confirmed
- Errors occur during the payment process (overcharge or incorrect billing)
All refund requests will be reviewed based on reservation details and relevant payment receipts.
2. Refund Conditions
Customers may be eligible for a refund under one of the following conditions:
- Cancellation is made within the agreed timeframe stated at the time of deposit
- Complete payment information and proof of transaction are provided
- The issue is confirmed to be caused by the restaurant
In cases of last-minute cancellation or no prior notice, the deposit may be non-refundable due to service preparation costs already incurred.
3. Processing Time
Once eligibility is confirmed, the restaurant will process the refund within:
- 1–3 business days for cash refunds
- 3–7 business days for bank transfers
The actual time for funds to be received may depend on the bank or payment intermediary.
4. Refund Method
Refunds will generally be made using the original payment method:
- Cash payments: refunded directly at the restaurant
- Bank transfers: refunded to the original bank account used for payment
In special circumstances, both parties may agree on an alternative suitable method.
5. Verification Responsibility
The restaurant reserves the right to verify relevant information, including:
- Reservation details
- Invoices
- Transaction history
This ensures that refunds are processed accurately and transparently.
6. Commitment to Fairness
The restaurant always prioritizes customer satisfaction and fairness. All refund requests will be reviewed objectively, clearly, and handled promptly in accordance with this policy.
If you have any questions regarding the refund policy, please contact the restaurant directly for detailed assistance.
